STEINBAUER UK Support Visit / Home & Site Visit

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At STEINBAUER UK, we are committed to providing professional support for STEINBAUER performance modules across cars, vans, trucks, agricultural machinery, commercial vehicles, marine applications and specialist equipment.

Where remote support, diagnostics or installation guidance cannot resolve an issue, a STEINBAUER UK support visit may be arranged at the customer’s home, workshop, farm, yard, business premises or site location

A minimum call-out charge of £120.00 applies to all support visits.

This charge covers the initial attendance, travel and inspection time. Additional charges may apply depending on location, time required, parts required, or further diagnostic work needed.

The minimum £120.00 call-out charge will apply where:

• No fault is found with the STEINBAUER module.
• The issue is caused by incorrect installation.
• The issue is caused by incorrect wiring, poor connections or damaged connectors.
• The module has been fitted to the wrong vehicle, machine or application.
• The vehicle or machine has an existing mechanical, electrical, ECU, sensor or wiring fault.
• The module has been tampered with, modified or damaged.
• The customer has not followed the supplied installation instructions or technical guidance.
• Access to the vehicle, machine or equipment is not available at the agreed visit time.

If, during the support visit, it is found that the STEINBAUER module has not been installed correctly, the customer agrees that STEINBAUER UK may charge for the time required to inspect, correct, repair or refit the installation.

This may include, but is not limited to:

• Correcting wiring connections.
• Repositioning or securing the module.
• Repairing damaged wiring or connectors.
• Reinstalling the module correctly.
• Carrying out additional testing or diagnostics.
• Providing further technical support.

Any additional labour, travel, parts or repair costs will be confirmed where possible before further work is carried out.Shop online and pick up your order in-store for free. It's fast, easy, and convenient.

If the STEINBAUER module is tested and found to be working correctly, the support visit will be chargeable.

Where the issue is found to be caused by the vehicle, machine, installation, wiring, ECU, sensors, fuel system, electrical system or any other non-STEINBAUER related fault, the visit will be classed as chargeable.Before booking a support visit, the customer must ensure that:

• The vehicle, machine or equipment is available and accessible.
• The engine bay, cab, wiring area or installation location can be safely accessed.
• Any required keys, access codes or operators are available.
• The machine or vehicle is in a safe working condition.
• The customer has provided accurate vehicle or machine details.
• Any previous installation information, photos or fault details have been supplied where requested.

If the visit cannot be completed due to lack of access, unsafe conditions, incorrect information or the vehicle/machine not being available, the minimum call-out charge may still apply.

Where a genuine STEINBAUER product fault is confirmed, STEINBAUER UK will support the customer in accordance with the applicable product warranty terms.

Warranty support does not normally cover faults caused by incorrect installation, misuse, damage, water ingress, chemical contamination, vehicle faults, wiring damage, unauthorised modification or use outside the intended application.

To request a STEINBAUER UK support visit, please complete the form below.

A member of the STEINBAUER UK team will review the information and advise on the next steps.

STEINBAUER UK support visits are available during normal working hours only.

We do not offer out-of-hours, evening, weekend or emergency call-out support. 

Visit availability is subject to location, workload and prior booking.

By booking a STEINBAUER UK support visit, the customer agrees to the minimum £120.00 call-out charge where no STEINBAUER product fault is found, or where the issue is caused by incorrect installation, vehicle faults, wiring faults, misuse, damage or any non-STEINBAUER related cause.

Please note that support visits are subject to location, and not all UK postcodes are covered, including some areas such as Northern Ireland, the Scottish Highlands and other remote locations.

Additional charges may apply for labour, travel, parts, diagnostics, repairs or further support where required.