Return and Refund Policy

Refund & Returns Policy for www.steinbauer.uk

Effective Date: [01/01/2026]

This Refund & Returns Policy explains your rights and our obligations when you purchase physical products from steinbauer.uk. This policy is in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

You have the right to cancel your order within 14 days of receiving your goods, for any reason.

• You must notify us of your decision to cancel within this 14-day period
• After cancelling, you have a further 14 days to return the goods
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To be eligible for a refund:

• Items must be unused and in original condition
• Items should be returned in the original packaging where possible
• You must include proof of purchase (e.g. order number)

We reserve the right to reduce your refund if the item shows signs of use beyond what is necessary to inspect it.

The following items cannot be returned unless faulty:

• Personalised or custom-made products
• Perishable goods
• Sealed items that are not suitable for return once opened (e.g. hygiene products)
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If you receive an item that is faulty, damaged, or not as described:

• Contact us within 30 days of delivery
• You are entitled to a full refund, repair, or replacement

After 30 days, you may still be entitled to repair or replacement depending on the issue.

To start a return, contact us with:

• Your name and email address
• Order number
• Reason for return

Email: info@steinbauer.uk
Website: https://steinbauer.uk

We will provide instructions on how to return your item.

• You are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked delivery service, as we are not responsible for lost returns
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• Once we receive and inspect your return, we will notify you of the outcome
• Approved refunds will be processed within 14 days
• Refunds will be issued to your original payment method
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• Standard delivery costs are non-refundable unless the item is faulty or incorrect
• If you cancel your entire order, we will refund the basic delivery cost (as required by law)
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We do not automatically offer exchanges. If you would like a different item, please return your original item for a refund and place a new order.

This policy does not affect your statutory rights under UK law.

If you have any questions about returns or refunds:

Email: info@steinbauer.uk
Website: https://www.steinbauer.uk

By purchasing from steinbauer.uk, you agree to this Refund & Returns Policy.